Residential Customers

We are transparent about our fees. Our standard call-out rate is £50 and this includes our first 2 hours at your premises. (Compare that with our competitors HERE). We can attend anywhere in the Shipley, Baildon, Saltaire, Wrose, Heaton and surrounding areas, and our 2 hours only start when we arrive at your location. We would normally expect to have your problems resolved or identified within this period of time. And if we can’t fix it, we won’t charge you. If it looks likely it will be a more expensive task, we will always advise you before taking further action.

For longer duration work we can take your computer equipment back to our workshop where we can make cost-effective repairs. This is particularly relevant if the process involves the running of time-consuming scans of the hard disk for instance. We can leave these tasks running unattended and this therefore saves you money as we charge just for the time it takes to set it going and of course working on the results thereafter.

Business Customers

We provide competitive hourly rates and can invoice you monthly in arrears for regular commercial work undertaken. A typical contract is to provide support on an ad-hoc basis i.e. when you encounter problems, usually with same day response. Additionally, we can arrange 2-hour response call out either on a retainer basis, which covers you for a set number of hours per month, or at a slightly higher ad-hoc hourly rate.

Please contact us for further information.

Spare Parts

If we require parts to fix your computer, we use a renowned local supplier (with a nationwide presence) who can fulfil our orders quickly and cost-effectively, and we pass on those savings to you. We use quality components and always advise you of the cost beforehand. Sometimes we source products from eBay suppliers to get even better deals for you.

Compare this to other computer repair companies CLICK HERE and you will find we are very competitive.

We have low overheads, and because we don’t charge VAT we can pass on all these savings directly to our customers.

We believe in charging a fair price and providing best value to our customers.


Software problems, broken screens, damaged keyboard, and memory upgrades we can help you with ourselves.

Other hardware issues with laptops are a specialist task, and as such we have a dedicated support partner for laptop repairs.

The most common issue relates to faulty power jacks. Typically these need replacements soldering onto the motherboard/mainboard. This is priced at £60 plus £18 carriage to our service partner.

Other issues such as blown capacitors, faulty graphics components or other motherboard issues again are fixed by our specialist laptop repair partners. Non-power jack faults such as these are typically charged at £85 plus £18 carriage.

We can therefore provide a comprehensive service for laptop repairs.